Auction Podcast Episode 17 – Starting bids for Internet bidding

Farm clearing sale, Woolbrook, NSW. These auct...
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You’re listening to the AuctioneerTech Auction Podcast. Today is Thursday, 26 March, 2008. auctioneertech.com – Technology, auctions and auctioneers – auction tech for the auction industry

Hello and welcome to the seventeenth episode of the AuctioneerTech Auction Podcast, my name is Aaron Traffas. In this episode, we’re going to discuss starting bids for Internet bidding and why you shouldn’t ever start the bid above your lowest acceptable bid at a live auction. This is a common practice, so I encourage your feedback and discussion of this possibly controversial issue.

Most bid callers in the act of selling an item begin by asking the crowd for a bid at a price that is higher than or equal to the projected sales price. When they don’t receive a bid, and they rarely do at this initially requested price, they reduce the price until someone makes an initial bid. The price goes up from that point until nobody else bids, at which time the auctioneer declares the item to be sold.

Most bid callers have a low bid below which they won’t ask for another bid. This price is usually between $1 and $25 for personal property, depending on the auctioneer and the type of property in the auction. It’s in noone’s best interests to cry for bids below such a threshold, and in the case of items without pre-auction bids, the auctioneer has the option to put an item without bids together with another item without bids in an effort to sell the items.

Most, if not all, Internet bidding platforms allow the auctioneer to specify a starting bid price. When the item is first listed, no bids below this starting price are allowed.

In the case of a successful Internet bidding system, few, if any, items in an event should start without pre-auction bids. The only way to achieve such a system is to ensure that the starting bid is equal to the lowest bid the bid caller will take at the live auction. Why would an auctioneer want to set a start price that was anything other than the lowest bid he would accept?

In the case of an auction with reserves, I understand the logic behind setting this starting or minimum bid price equal to the reserve. In the case of an auction without reserve, however, this practice makes no sense.

If your minimum bid at a live auction is $10, set the minimum bid for the Internet bidding to be $10. For every item. For every category from coins to real estate. For every auction. Every time.

Low starting bids encourage participation. They encourage speculation. Bids are placed by bidders who realize that an item is well under-valued and who have no intention of purchasing an item, only to perhaps do further research and maybe bid again when they get the email hours or days later that they’ve been outbid.

What does setting consistent and low initial starting bids hurt? Absolutely nothing. The auctioneer gets more bids, and if those bids aren’t significant in relation to the value of an item, the crowd will initiate the bidding just as if there were no Internet bids and nothing is lost. Bidders who started bidding at $10 on the John Deere combine may bid again at $100 and $1000 and tell the story to their neighbors who may bid at $10,000 and then again at $50,000. All of a sudden the $100,000 combine finally sells after 30 different bidders have placed bids. The huge increase in speculative bidding means more participants who get outbid notifications and come back to the website. Website traffic goes up and as the visibility increases, excitement about the event goes up.

What do arbitrary or varying initial starting bids hurt? They look like reserves, even if they aren’t. It’s much harder to convince a seller to sell an item absolute – which means with no minimum or reserve – if items without any bids require certain prices in existing listings. Fewer bids are received and the chances increase that an item won’t have a starting Internet bid when it is sold at the auction. The lack of consistency lends further credence to some customers’ mistrust of auctioneers. The combine with 30 different bidders in the above example only receives bids from five people willing to bid from $50,000 to the selling price of $100,000. Fewer stories are told and less excitement is created.

Take another example of an item with an expected sales price of $100. An auctioneer with a rule of thumb to set the starting bids to 60% of expected sales price sets the start bid to $60. A prospective bidder who would have bid up to $50 sees the item but can’t bid on it. No bids are received and at the live crowd the item sells for $40. While an argument can be made that the auctioneer should have made a better prediction, we say that the auctioneer should be in the business of finding value and not predicting it.

Auctioneers with varying starting Internet bids in an event are trying to add complexity where there should be simplicity. Why spend time figuring a starting bid of a percentage of the expected selling price when it’s advantageous to set every item at $10 and encourage more participation from more bidders? Even if bidders aren’t serious, it hurts nothing to enlist their help spreading word of an event to others who may be serious.

Remember, we’re not advocating setting the start bids lower than the price at which you would rather pass on items than ask for lower amounts at the risk of letting the crowd set the pace and tempo of an event. If your base bid is $5, set the starting bids there. If you pass on items at the auction when you can’t get a $25 bid, set the starting bid there.

That’s it for episode 17. Do you set arbitrary or varying starting bids? Why? Let us know in the comments. We have some exciting guests coming up over the next couple of months before Conference and Show, including Tom Clark from Proxibid; Walt Kolenda, also known as AuctionWally; Steve VanEerden from JBS Software; and NAA President Randy Wells.

You’ve been listening to the Auction Podcast from AuctioneerTech. If you have suggestions, questions or comments, or are interested in being a guest, please let me know by going to www.auctioneertech.com/feedback and leaving a message. You can also post public comments about this or any other episode, as well as find show transcripts, on the auction podcast page of auctioneertech.com.

Thank you for listening, now go sell something.

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BAS designation – Benefit Auctioneer Specialist

This entry is part 4 of 6 in the series NAA designations

Arguably the most varied section of the auction industry with regards to training and professionalism is that of benefit auctions. There are many professionals who have been auctioneers for many years who specialize in charity and fundraising evens. Yet there are still many organizations who still hire DJs and hobbyist bid callers to perform their auctions. These uninformed organizations thus miss out on many of the more advanced money-making components and techniques brought to the table by professional benefit auctioneers.

What sets the professionals apart from the hobbyists? For what credential in an auctioneer’s resume can an organization look to assure them that the auctioneer can handle their event with education-induced professionalism?

The National Auctioneers Association offers the Benefit Auctioneer Specialist (BAS) designation course. It’s a three-day course that teaches the components, techniques and possible pitfalls of charity events from large-scale galas to smaller fundraisers. Here’s the description from the NAA website.

Benefit auctions are one of the fasting growing segments of the auction business.

This course is designed to teach the planning techniques that create successful benefit auctions. Learn to specialize your marketing skills and create a business strategy to build your clientèle and profits.

In addition to classroom instruction, students will usually attend a benefit auction to observe the process from start to finish.

Benefit Auctioneer Specialist BAS logo

Benefit Auctioneer Specialist, BAS

Course topics include:

  • Fundraising components of benefit auctions
  • Item acquisition
  • Audience development
  • Additional revenue items
  • Contractual agreements
  • Solicitation of benefit auction clients
  • Public relations and self-promotion

Before receiving the designation, an auctioneer must submit a benefit auction summary report. As with all NAA designation courses, there is the yearly designation fee and continuing education requirement.

We caught up with Dee McKee, BAS, and asked her about her experience with the course.

The BAS designation can be earned by individuals who are not trained in bid calling, but who work in concert with professional auctioneers. Having a BAS designation brings an auction professional with both technical and legal expertise to benefit fundraising events. The use of contract is emphasized as it focuses and assigns responsibilities on details such as sound system, ringing, settlement amounts, and access to addresses. This along with BAS knowledge in how to generate the maximum dollars through timing and introduction of diverse marketing, bidding and staging methods can make significant differences in the dollar results of any benefit event.

If you’re an auctioneer looking to expand into the charity and benefit sectors, taking the BAS course is a must. If you’re an organization looking to increase your bottom line from your fundraising, look for an auctioneer with the BAS designation.

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Click here, don’t break the back button

Veronica Belmont, geek goddess and co-host of the technology video podcast Tekzilla, started a new website called the Vintage Web. Listed on the site are examples of websites from days gone by, when designers were so excited to use the newest features offered by technologies like DHTML and JavaScript that they weren’t concerned with the implications these techniques had on accessibility and usability.

One of the faux pas that plagued these old sites – and unfortunately many current sites on the web – is the use of improper anchor text. Anchors are the links that are fundamental to HTML. HTML stands for Hyper-Text Markup Language and text that is linked to another page is a hyperlink. While the nomenclature has gone away for the most part, the concept is still fundamental to the workings of the modern web. Unfortunately, one of the bad practices regarding the creation of hyperlinks still remains.

The goal of a designer should be to link the words that describe the destination of the link. Think of this goal as linking the nouns and not the verbs. For example, if you’re linking to the AuctioneerTech website, the link should be as follows.

Visit AuctioneerTech for information about auctions and technology.

Unfortunately, we still see some designers electing to link verbs or, worse, adding extra and unnecessary text to create a hyperlink out of nothing as in the following examples.

Visit AuctioneerTech for information about auctions and technology.

To get information about auctions and technology from AuctioneerTech, click here.

Both of these examples are wrong. While there is little debate that they are more confusing and not congruent with the workings of the modern web, there is no debate that they are absolutely worse for search engines which must now try to ascertain from the surrounding text the meaning of the link rather than having the contents of the linked text to use in making the association between the target and the target’s description. Read more from the W3C regarding proper link creation.

Another common mistake designers make when constructing links is making the links open in a new window or tab. This practice sometimes comes at the behest of the boss, be it the owner or CEO or marketing department, who mistakenly believes that if the links are opened in a new window that it keeps the user on the site.

The modern web makes use of the back button. Navigational history is a fundamental component to browsing, and users know it. When a user follows a link and wants to return to the page from whence he came, he simply clicks the back button or, now more frequently, clicks the back button now included on many mice.

When links are set to open new windows or tabs, this back button functionality is broken, confusing the user and often causing him to close the browser and start anew. Other reasons to never launch new windows with links include problems with pop-up blockers and the fact that modern web standards have actually prohibited the target=”_parent” function that allowed this bad practice in the first place. The only way to launch new windows without breaking modern web standards is to use JavaScript, which is a security risk that more and more users are electing to not enable in their browsers, which means that the links won’t work at all for them, confusing them even more. Read more about the importance of avoiding opening links in new windows from Smashing Magazine.

Don’t make it hard for users to come back to your site by opening links in new windows. Remember to link the target names when you’re building links and never, ever use “click here” as the content of a link. With your help, we can all make the web a better place.

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NAA’s Hannes Combest launches blog

Hannes Combest

Hannes Combest, CAE, is the Chief Executive officer of the National Auctioneers Association. Yesterday, she launched a blog over at Blogspot with a series of articles about the Certified Auctioneers Institute, currently underway in Bloomington, Indiana. We’ll be covering CAI next week as the conclusion of our series on NAA designations, but head over to Hannes’s blog now for some great play-by-play accountings of the most educational and exciting offering from the NAA Education Institute.

To our knowledge, Hannes’s blog is the first and only blog from a member of NAA staff. We hope Hannes continues to post and that blogging might become part of the official duties of several members of NAA staff, perhaps officially making it into the new NAA website which is currently in the works.

You’ll find a permanent link to her blog in the blogroll of auction support sites in the lower right column of this website. If you know of any other non-vendor, non-auctioneer weblogs or websites, please let us know in the comments.

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Internet Explorer 8 officially released

Windows Internet Explorer
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Microsoft officially released Internet Explorer 8 yesterday.The first Internet Explorer to pass the Acid 2 test, a test to verify that a browser renders web pages correctly, it boasts improved speed, better security and a few new features.

Unfortunately for Microsoft, pre-release versions of Opera and Safari are already bragging a perfect score on the Acid 3 test, IE8 ranks dead last among the most recent generation of browsers when speed is concerned, and a hacker going by the name Nils hacked IE8 on the day it was released (yesterday – though, to be fair, Firefox and Safari were also hacked yesterday).

Microsoft has an uphill battle for adoption. While greater than 70% of Internet users use Internet Explorer, there is still a significant amount of users of Internet Explorer 6. AuctioneerTech has under 6% of its traffic from Internet Explorer 6, but auctioneer Purple Wave has nearly 20% of its traffic viewed with Internet Explorer 6. While most technology sites have much higher numbers for newer and alternative browsers, the rest of the web still has to contend with legacy versions. Now, developers have three versions of Internet Explorer against which to test their websites. This issue is made even more difficult now that IE8 defaults to a web-standards mode that will actually render websites differently, albeit more correctly, than either IE7 or IE6. Users at least have the option of hitting the panic button when pages appear broken in IE8, causing it to fall back to the broken way IE7 rendered pages that most designers accounted for when building the pages in the first place.

New features included in Internet Explorer 8 are accelerators, web slices and developer tools. Accelerators are mashups of sorts that allow direct integration with services like email and mapping. Web slices allow you to monitor updates to a portion of a website without actually going to it. The developer tools, our favorite new feature, are similar to the ever-so-popular Firebug extension for Firefox that allow you to view the HTML, CSS and scripts behind the page and see how they interact by watching changes effect the page in real time.

It’s true that IE8 may be more standards-compliant, faster and more secure than IE7, and that web slices and accelerators are neat new features, but without the plugin community of Firefox or the raw speed of Chrome or Safari or the all-in-one nature of Opera, it’s both something for everyone and everything for noone.

Even if you’re a user of alternative broswsers, it’s important to upgrade your version of Internet Explorer. Get IE8 from the download links on the Microsoft Internet Explorer website before its released as an automatic update in the next month or two.

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